Refund Policy

Annual and Monthly Memberships

Annual EpilogApp Memberships 

(Pre-paid one-year term or more for any software):

  • Our Refund policy is very inconceivable. Under our 30-day Money Back Guarantee, the purchase of a Epilogapp annual membership is eligible for a refund policy, if your request is made within 30-days of the date of purchase.
  • Each annual renewal of a Epilogapp membership thereafter is also eligible for a refund of the annual renewal price, if your request is made within 30-days of being charged (i.e. of your renewal billing date). The refund is limited to the fees paid for the then-current membership term.

Monthly EpilogApp Memberships 

(Month to month renewals for any software):

  • The purchase of a monthly membership is NOT eligible for a refund. If you cancel, the membership will not automatically renew next month but your protection will continue for the remaining days in your existing (already paid for) term.

Don’t hesitate to contact LifeLock Member Services & Support for assistance, it is the fastest way to request a refund.